Here at Wadworth we will do our very best to dispatch your order within 24hrs of ordering during week days – however this is not always possible throughout our busy periods such as Christmas and Bank Holidays. Please contact the Visitor Centre Team directly on 01380 732277 if your order is for a particular date or event, we will do everything we can to fulfil your order in good time.
We do not charge a handling fee for online orders – larger, heavyweight orders such as bottles/casks are sent via Parcel Force, with our merchandise/lighter weight items being sent via Royal Mail.
We advise customers that their order should be received within 3 working days via our courier service, and within 5 working days for Royal Mail deliveries. All courier items are tracked; if you would like to upgrade your Royal Mail delivery to their Recorded Delivery Service please contact us directly (fees may apply). All items sent via our courier service will require a signature on delivery. Items will not be left with a neighbour or a safe place.
For shipping outside mainland UK (e.g. Scottish Highlands & Islands, Channel Islands, Isles of Scilly, Isle of Man and Isle of Wight) please contact us directly for an accurate quote.
Parcel Force require a signature on delivery. If you provide your email/mobile phone number at time of order, you will receive a text/email on the day of delivery that allows you to choose from the below options:
1. Deliver to a neighbour
2. Deliver to the nearest Post Office where you can arrange a suitable collection
3. Deliver on another day if you are unable to sign for the delivery
If you do not provide an email or telephone number, you will be left a card which will allow to you action the above.
Please note that the above are guidelines provided to us by our nominated suppliers and Wadworth are not responsible for any delayed orders.
If, for any reason, you are not satisfied with your order, please contact us at the Visitor Centre where we can arrange with you the return of the goods and rectify any issues.
Merchandise – Unless faulty, must be returned in the original packaging and in a saleable condition. If appropriate we will provide you with a replacement item, or where this is not possible we will provide a full refund. Refunds can only be made in the same manner as the initial payment method, all card refunds will be processed to the original card of which the purchase was made. Wadworth retain the right to refuse refunds or exchanges on goods that have been obviously worn or degraded through use.
Beer – Should you experience any damages/breakages in transit please at first instance refuse to sign for the goods on delivery. Please contact the Visitor Centre to arrange a replacement or refund, please note that damaged goods must not be retained, they must be returned to us directly. We may ask for proof of damage from the delivery service and/or photographic evidence.
Quality Issues – In the unlikely event that you experience issues with the quality of your purchase, please contact us immediately. Providing it has been stored appropriately and is within its shelf life, we will offer a full refund or a replacement item. We may request that any bottled or casks items are returned to us for further quality checks, all merchandise items will need to be returned before we offer any exchanges/refunds.
We require proof of purchase for all refunds/returns. If this is not possible, please make sure you include your full name and contact details inside the package, don’t forget to tell us if you’d like a replacement or a refund. We will only refund the delivery cost if we have dispatched the damaged or incorrect goods. This policy does not affect your statutory rights. You will be responsible for any returned items until they reach us. Please make sure you obtain proof of postage to avoid any further issues or delays with your order.
Delivery and VAT is included in the prices of all of our online items.
Regrettably, we are currently unable to ship our items internationally.